Privacy Policy

Information we collect

Forms may collect your name, work email, dealership name, website, location, phone number, and message. When you request an audit, we review public website pages and inventory information. Dealer-authorized feeds may include VINs, stock numbers, prices, specifications, images, availability, store locations, and public business contact details.

Website and AI tools may receive search criteria, saved or shortlisted inventory references, tool inputs, approved dealer-contact details, and technical information such as IP address, browser, device information, and usage events. Do not send sensitive personal information through free-text forms or inventory feeds.

How we use information

We use information to run requested website checks, prepare reports, maintain and normalize inventory records, answer shopping queries, operate supported MCP tools, respond to inquiries, deliver requested communications, measure service activity, and protect the service. Where agreed with a dealership, we use its authorized inventory and campaign data to provide syndication, reporting, and advertising management.

Audit results may include the pages reviewed, sample shopper questions, and observed AI answers. When a check uses an external AI provider, the provider receives the query and relevant public inventory or website information needed for that check.

Inventory feeds and MCP distribution

Public or dealer-authorized inventory data may be made available through MatchRV pages, structured feeds, and MCP responses to compatible AI assistants. These channels can expose the inventory fields and public dealership details needed for discovery and comparison. Private customer records and feed credentials are not intended for public inventory responses.

Third-party assistants process queries and returned data under their own terms and privacy policies. Their responses, caching, and downstream use are outside MatchRV’s direct control.

Lead forms and dealer contact

When you submit a MatchRV form, we use your contact details to respond to that request. Shopper contact information is shared with a selected dealership when you explicitly approve the dealer-contact action. We may also share information with hosting, database, analytics, email, scheduling, and AI providers as needed to deliver the service, and where legally required or necessary to protect rights and safety.

We do not sell personal information. A phone number or account registration alone does not authorize marketing texts. Where SMS is offered, separate opt-in is required; message frequency varies, message and data rates may apply, and you may reply STOP to opt out.

AI assistant memory and dealer inquiries (MCP)

When you use MatchRV inside an AI assistant such as ChatGPT, search, detail, comparison and towing tools are read-only: they use what you type for that answer and do not store it. MatchRV remembers a fact (for example your truck’s tow rating or payload, or a confirmed spec for an RV) only when the assistant uses MatchRV’s “teach” tool after you confirm it. Those facts are kept for you alone, keyed to an anonymous identifier your assistant provides (or a private session key), are never shown to other shoppers, and are deleted after 30 days without use.

If you ask to contact a dealership, the assistant first shows you a preview of exactly what will be sent: the RV, the dealership, your name, email and/or phone, and your message. Nothing is sent until you approve it. After you approve, MatchRV stores the inquiry and either emails it to a dealership that accepts MatchRV inquiries directly, or alerts the MatchRV team, who forward it to the dealership. MatchRV staff alerts sent through push notifications do not include your contact details or message. Inquiry records are kept for up to 90 days so you can check their status, and only someone holding that inquiry’s private status token can view it. We show a dealership reply only when the dealership actually sends one to MatchRV.

Cookies and analytics

Cookies, browser storage, and analytics may support sessions, preferences, saved searches, and usage measurement. Browser controls can limit cookies and storage; some features may then work differently. Contact us with questions about a particular tracking or advertising integration.

Retention and security

We retain information as needed to provide requested services, maintain operational records, resolve disputes, and meet applicable legal obligations. Retention depends on the information and service involved. You can request deletion or correction using the contact below. No transmission or storage method can guarantee absolute security.

Your choices and requests

You may ask to access, correct, or delete personal information, unsubscribe from optional communications, or raise concerns about inventory attributed to your dealership. Rights and exceptions depend on your location and applicable law. We may need to verify a request before acting. Contact jonathan@matchrv.com with enough information to identify the relevant record; do not email passwords or sensitive identity documents.

Changes and contact

We will post policy updates here with the revision date. Where applicable, material changes require additional notice or consent. For support, privacy, or compliance questions, email jonathan@matchrv.com. See also our Terms of Service.